SoukLoop Policies

Unless a seller states otherwise in their listing or agrees to a return after the sale, buyers should consider all purchases final.

Sellers are not required to accept returns, exchanges, or issue refunds for reasons such as:

• The buyer changed their mind.
• The item does not fit as expected.
• The buyer no longer wants or needs the item.
• The buyer selected the wrong size, color, style, or other option.
• Minor variations in color or appearance caused by lighting, photography, screens, or device displays.

Buyers are responsible for carefully reviewing the item description, photographs, measurements, sizing information, condition, price, shipping information, and any seller-specific policies before completing a purchase.

A seller may choose, at their discretion, to accept a return, exchange, partial refund, or full refund.

If a seller agrees to a return or refund, the buyer and seller should clearly agree on the terms, including any return deadline, return shipping responsibility, and the condition in which the item must be returned.

Unless otherwise agreed by the seller or required by law, the buyer may be responsible for return shipping costs.

The all sales are final policy does not prevent a buyer from reporting a legitimate problem with an order.

A buyer should contact the seller and/or SoukLoop promptly if:

• The purchased item was not received.
• The buyer received the wrong item.
• The item is materially different from the seller's listing or description.
• The item's condition was materially misrepresented.
• The item arrived damaged and the damage was not disclosed in the listing.

SoukLoop may request photographs, messages, shipping information, tracking information, or other documentation when reviewing a reported problem. Where SoukLoop provides buyer protection, payment dispute, or marketplace resolution services, SoukLoop may determine whether a refund or other remedy is appropriate under the applicable SoukLoop policies.

Sellers are responsible for providing accurate descriptions, photographs, sizing or measurements when applicable, and information about an item's condition, including significant defects, damage, alterations, or other relevant details.

Sellers should communicate clearly with buyers and fulfill orders according to the terms stated in their listings.

Once an order has been placed, cancellation is not guaranteed. A buyer may request a cancellation, but the seller may approve or decline the request unless cancellation or another remedy is required by applicable law or SoukLoop policy.

Buyers and sellers are encouraged to use SoukLoop's available dispute-resolution process to address order problems. Payment disputes or chargebacks may also be subject to the rules of the applicable payment provider, card issuer, and applicable law.

Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be waived under applicable consumer-protection or other laws.

By purchasing an item through SoukLoop, buyers acknowledge that they have reviewed and accepted this Refund & Return Policy.